TranslateGrievance Redressal Policy
Last updated: September 2026
1. Our Commitment
We are committed to resolving customer concerns fairly, transparently and within defined timelines. This policy explains how to raise a grievance and how it will be handled.
2. Level 1 — Customer Support
Raise your concern with our support team at sales.kreedx@gmail.com or +91 95191 59555. We acknowledge grievances within 48 hours and aim to resolve most issues within 7 working days.
3. Level 2 — Escalation
If you are not satisfied with the resolution at Level 1, you may escalate the matter by marking your email “Escalation” along with your earlier ticket reference. Escalated matters are reviewed by a senior officer and responded to within 7 working days.
4. Grievance Officer
Grievance Officer, DigiPulse Solutions Pvt. Ltd., 302, 3rd Floor, Plot No. A-82, Sector 63, Noida 201301. All grievances are aimed to be resolved within 30 days of receipt.
5. Regulatory Recourse
If your grievance remains unresolved, you may approach the appropriate regulatory authority as per the nature of the service involved.
For any questions about this policy, contact us at info@digipulse.co or +91 95191 59555.
